Privacy Policy
Effective date: August 13, 2018
UnitedCloud Inc ("us", "we", or "our") operates the UC Softphone mobile application (the
"Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal
data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection
and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy,
the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
What Information We Collect or Process
UnitedCloud Inc processes and in certain situations collects personal information as needed to
deliver its Products and Services and manage its business. When collecting personal information,
UnitedCloud Inc does so in a reasonable and lawful manner.
The types of information and the purposes for which UnitedCloud Inc collects or processes personal
information may include:
●
Email address
● First name and last name
● Phone number
● Address, State, Province, ZIP, Postal code, City
● Cookies and Usage Data
● Contact email address’s
Usage Data
We may also collect information that your browser sends whenever you visit our Service or
when you access the Service by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP
address), browser type, browser version, the pages of our Service that you visit, the time and date of
your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include
information such as the type of mobile device you use, your mobile device unique ID, the IP address
of your mobile device, your mobile operating system, the type of mobile Internet browser you use,
unique device identifiers and other diagnostic data.
Indirect End User Phone Contact Information (Personal Identifiable Information)
UnitedCloud Inc acts as a data processor with regard to indirect end-user personal identifiable
information and our Clients act as the data controller of such data. In the course of UnitedCloud Inc’s
processing and protection of such data, all use will be in conformity with the data controller’s
instructions.
Specifically, only when enabled via system permission on UC Softphone Android and UC Softphone
iOS, UnitedCloud Inc shows personal contacts within the respective application. When the user sends an
SMS message to one of his/her phone contacts, or when the user initiates a call to one of his/her phone
contacts, the phone number is sent securely through UnitedCloud Inc’ API. UnitedCloud Inc does not
store this number with any other PII, and it cannot be directly or indirectly attributed to any person or
persons; UnitedCloud Inc stores only the phone number and pertinent metadata so as to be compliant
with all applicable state and federal laws, and UnitedCloud Inc does not share this data with any
advertisers or third parties under any circumstances. A user can revoke phone contact access on his/her
mobile device at any time, and his/her app experience is not hindered or interrupted.
UC Softphone Android and iOS also uses Gravatar, only when enabled via Settings and UIConfigs,
which is a service that provides avatar images linked to the MD5 hash of the user’s email address. This
means that, only when Gravatar use is enabled, we hash each contact’s email address and send it to
Gravatar to try and retrieve an avatar image.
MD5 hashes cannot be directly or indirectly attributed to any person or persons, and we only send the
MD5 hash to Gravatar, never the email address in plain text. As with phone contacts, a user can revoke
Gravatar access at any time in Settings or via UIConfig, and his/her app experience is not hindered or
interrupted.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain
information.
Cookies are files with a small amount of data that may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your device. Tracking technologies
also used are beacons, tags, and scripts to collect and track information and to improve and analyze
our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. - We use Session Cookies to operate our Service.
Preference Cookies. - We use Preference Cookies to remember your preferences and various
settings.
Security Cookies. - We use Security Cookies for security purposes.
Use of Data
UnitedCloud Inc uses the collected data for various purposes:
∙ To provide and maintain the Service
∙ To notify you about changes to our Service
∙ To allow you to participate in interactive features of our Service when you choose to do so
∙ To provide customer care and support
∙ To provide analysis or valuable information so that we can improve the Service ∙ To
monitor the usage of the Service
∙ To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers
located outside of your state, province, country, or other governmental jurisdiction where the data
protection laws may differ than those from your jurisdiction.
If you are located outside Canada and choose to provide information to us, please note that we
transfer the data, including Personal Data, to Canada and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your
agreement to that transfer.
UnitedCloud Inc will take all steps reasonably necessary to ensure that your data is treated securely
and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an
organization or a country unless there are adequate controls in place including the security of your
data and other personal information.
Disclosure Of Data
Legal Requirements
UnitedCloud Inc may disclose your Personal Data in the good faith belief that such action is
necessary to:
∙ To comply with a legal obligation
∙ To protect and defend the rights or property of UnitedCloud Inc
∙ To prevent or investigate possible wrongdoing in connection with the Service ∙ To
protect the personal safety of users of the Service or the public
∙ To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the
Internet, or method of electronic storage is 100% secure. While we strive to use
commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute
security.
Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service
Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us
in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and
are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website
traffic. Google uses the data collected to track and monitor the use of our Service. This data is
shared with other Google services. Google may use the collected data to contextualize and
personalize the ads of its own advertising network
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web
page.
https://policies.google.com/privacy?hl=en
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are
a parent or guardian and you are aware that your Children has provided us with Personal Data, please
contact us. If we become aware that we have collected Personal Data from children without verification of
parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting
the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change
becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this
Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: support@unitedcloud.ca
